Individual Issues

Special iPad Instruction for Safari

Downloadable content from our online store is delivered via ZIP files. Inside these zipped files you'll find the content PDF, video, or audio file your ordered.

The iPad's default browser, Safari, cannot process a ZIP file to open it directly, but our recommended PDF reader app — GoodReader — can unzip a file just fine. Here is the procedure:

1. While using your Safari (default) browser, tap on the "Download" link in either our online store or in the email you received after purchasing a downloadable product.
2. Be patient, depending on the file size and your Internet connection speed, it may require several minutes to download the content file. You will see a blue progress bar in the URL field that informs you of the download progress as it marches to the right.
3. Once the file is completely downloaded, Safari will open a dialog box asking how you want to handle the file. Typically, you'll be presented with two options, a button labeled "Open in . . ." and possible a button labeled "Open in GoodReader." If you have an "Open in GoodReader" button tap it. If not, tap the "Open in . . ." button and choose "GoodReader" as the app to use.
4. The ZIP file will be transferred to the GoodReader app and you will see it highlighted in blue in the "My Documents" list, e.g., LensWork83.zip, Backgrounds_in_InDesign.zip, or some such name.
5. Tap the ZIP file and GoodReader will present you with a dialog box asking you if you want to Unzip it? Tap the Unzip button. The file will "unarchive" and you will see your content file listed in the My Documents pane, e.g., LensWork 83.pdf, or Backgrounds_in_InDesign.mp4, etc.
6. Tap the file to open it!

Once the content file has been unzipped from its distribution zip file, you may delete the zip file. It will no longer be necessary now that the content file is available to you in GoodReader.